NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer. Use the desktop app to install your cc programs/trials Reinstall the cc desktop app using the 'alternative download links' at the bottom of the page at If windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this) Download Creative Cloud Features Download and install apps Find images on Adobe Stock Sync and share files Organize and share Creative Cloud Libraries Add fonts Share and discover with Behance See how the features work Get started with Creative Cloud. If windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this) If you're using macOS, you may be prompted to allow the download to take place.

Make sure your subscription is activated. If you're using Windows, you may be prompted to save the downloaded file. Work through the following solutions one-by-one until youre able to sign in again. Ĭheck for, and if available, update your os How to download and install the Creative Cloud desktop app Go to the Creative Cloud website. Then uninstall the cc desktop app, again using the correct uninstaller per. Uninstall every cc app including preferences per And showcase and discover creative work on Behance. Download fonts or high-quality royalty-free Adobe Stock assets. Manage and share assets stored in Creative Cloud. Quickly launch and update your desktop apps. Creative Cloud for desktop is a great place to start any creative project. If that fails, do a clean cc install carefully following each applicable step: Easily manage your Creative Cloud apps and services. If that fails, uninstall using the correct uninstaller from. Type 'Agent' in the chat box to bypass the chatbot and be connected to a real person.Ī waring of scammers - take care with any direct messages to you or others contacting you claiming to be Adobe.Īdobe does not provide support by email, so beware of any message in this format.Reset the cc desktop app by making sure it's in the foreground, then press: Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser all ows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings). To contact an Adobe agent directl, go to the Adobe Support Help Centre, where you can access an online chat.

This is something they can go through with you in a live session

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